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Ads Not Playing on Mobile Platform

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Started ‎03-27-2017 by
Modified ‎03-27-2017 by

Ads Not Playing on Mobile Platform

by Community Manager on ‎03-27-2017 09:32 AM (423 Views)

A possible cause is the Ad response doesn't have a media file that can be played on the HTML5 player.

To troubleshoot:
1. Get the network logs.
2. Identify the Ad Tag.
3. Follow the ad tag workflow in case it's a Wrapper.
4. Look for the media files.
5. See if the media files are in the correct format. FLVs and SWFs cannot be played on the HTML5 player.