If you don't find an answer, please click here to post your question.

Player controls are hidden when "Pause Ad" is displayed (Pulse)

0 Kudos
Started ‎01-29-2018 by
Modified ‎01-29-2018 by

Player controls are hidden when "Pause Ad" is displayed (Pulse)

by Community Manager on ‎01-29-2018 10:27 AM (536 Views)

Issue:
Player controls are hidden when a "Pause Ad" is displayed.

Solution:
This is expected behaviour. The user will have to close the "Pause Ad" by clicking the "Close Ad" button in the top right corner of the ad, and then click play to resume content. The reason behind the behaviour is to give the ad additional exposure, so the viewer cannot immediately click play to resume content.