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Backlot Displays "Unable to Connect to Server"

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Started ‎08-25-2014 by
Modified ‎09-25-2017 by

Backlot Displays "Unable to Connect to Server"

by Ooyalan ‎08-25-2014 10:05 AM - edited ‎09-25-2017 01:30 PM (960 Views)

There are many possible causes for this error, a few of these reasons are browser related as shown below. 

Please try these steps when experiencing an "unable to connnect to server" message.



1. Plugins/extensions - Some extensions basically work with Javascript modifying the website you're viewing (Firebug, for example). You can actually check your console log to see if there are any scripts running, beside the ones that belong to the site. To rule these scripts out, please go to the "extensions" setting for your type of browser and make sure all your extensions are disabled. Restart the browser (CMD + Q), and try again. For Chrome users, open a new Incognito window (Shift + CMD + N) and try to use Backlot there.

2. Cache - In some cases, browser vendors attempt to make everything faster, saving some cache that later on interferes with the functionality of a site. To rule this one out, please clear your entire cache. Example: For Chrome users, go to chrome://settings/clearBrowserData, making sure you have enabled "Hosted app data", Cached images and files, Cookies, other site and plug-in data, the rest is up to you, and select (The Beginning Of Time) in the select box. Also, Incognito (Chrome) may work.

3. Corrupt Flash Version - Backlot for web is based in flash, it is possible for some reason that Flash was somehow corrupted, Backlot's functionality may be affected. Just reinstall Flash and give it a go. You can get the latest version here: 



Please see this related article.