Using the Player Debug Console
For advanced Player monitoring and debugging, you can use the Player Debug Console app. This app will recognize the Ooyala Player and generate player activities logs.
To start working with our Player Debug Console, please follow the instructions below:
Our Player Debug Console tool has a Log Level, which will help you look for errors and warnings; as well as a RegExp Filter, to look for specific words within the log.
When troubleshooting ads there are a number of things you can do in order to determine if the root cause of the issue is on Ooyala’s side.
→ VAST Validator
→ VAST/VPAID Ad Validators
"video/x-flv", "video/flv", "video/x-m4v", and "video/mp4".
We only support type="application/x-shockwave-flash" for VPAID ads.
Download from - http://getfirebug.com/
This tool is indispensable to:
iOS, Android or Blackberry Issues
Playback on mobile devices can often be caused by Syndication restrictions or encoding issues.
In order to review the video’s Syndication settings you should:
- If the ‘Device Control’ is not checked, then playback will be allowed for all devices.
- If the ‘Device Control’ is enabled, then playback will only be allowed for the devices specified.
In order for videos to playback on mobile devices they will need to have a compatible stream.
If the video’s encoding does not have the compatible stream the player will display an error message.
Playback issue on specific machines
Unique viewers may report playback issues from time to time, in this cases we should make sure that: