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Domain Name Exceptions for Firewalls

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Started ‎05-23-2012 by
Modified ‎11-16-2017 by

Domain Name Exceptions for Firewalls

by Ooyala_Content on ‎05-23-2012 03:10 PM - edited on ‎11-16-2017 08:30 PM by Ooyalan (1,087 Views)

TS-00021

 

There are several Domain Names that need to be allowed by your network as initial setup to watch videos on Ooyala Player. This is not necessary for all users, only for the clients that are working in a protected network, under proxies or firewalls.

ERROR MESSAGE

Error message is unexpected. Possible issues are freezing browsers, player invisible, or video does not play.

ENVIRONMENT

Device Compatibility

iOS, Android, Flash

Operative System

Mac OSX, Windows

Browser

Any updated Browsers.

Troubleshooting tools

Firebug

 

CAUSE

Your customized network settings [i.e., Firewall, Router configuration's] are set to block certain domains, the packets from Ooyala's website may be blocked.

RESOLUTION

RESOLUTION

The following Domain names should be white-listed in any network/firewall settings to allow playback of the Ooyala Player.

  1. player.ooyala.com
  2.  ak.c.ooyala.com
  3. sas.ooyala.com
  4.  l.player.ooyala.com
  5. http://*.edgefcs.net/

 

 

 

REFERENCES

 

Firewall : Please click on the link to know more about Firewall.