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Ingestion Fails with Errors

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Started ‎05-31-2017 by
Modified ‎05-31-2017 by

Ingestion Fails with Errors

by Community Manager ‎05-31-2017 01:02 PM - edited ‎05-31-2017 01:04 PM (79 Views)

Issue: Video ingestion in Backlot fails when uploading through Aspera. The video does upload, but fails transcoding.

Solution: In some cases uploading a different video helps to determine if it is a problem is with the transcoding or with the video.

If the problem is with the video, re-encoding will resolve the error. For more information, please review the 'Quality of and Recommendations on Source Material' article:

http://support.ooyala.com/documentation/concepts/encodings_sourcematerial.html