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Preview Fails in Backlot (Error #2048)

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Started ‎06-01-2017 by
Modified ‎06-01-2017 by

Preview Fails in Backlot (Error #2048)

by Community Manager on ‎06-01-2017 10:30 AM (64 Views)

Issue: Error #2048 displays in the Backlot preview section, and you cannot view a preview image. However, playback of those assets are fine on your website.

One possible reason for this error message is when a browser rejects a request to crossdomain.xml because it doesn't trust SSL certificates: https://(customer CDN)/crossdomain.xml

Solution: If you are using your own CDN, please use a valid SSL certificate on your CDN.