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Video Upload Getting Stuck at 0%

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Started ‎06-13-2017 by
Modified ‎06-13-2017 by

Video Upload Getting Stuck at 0%

by Community Manager ‎06-13-2017 10:42 AM - edited ‎06-13-2017 10:43 AM (28 Views)

If you are experiencing an issue where videos uploaded frequently sit in Backlot at 0% uploaded status when uploading via FTP+XML, or Aspera+XML , it's possible that your videos are being ingested before the upload has completed.

The simplest way of avoiding this is to ensure that you fully upload your video files before uploading the XML metadata associated with that video file. This will ensure that partially uploaded content is not ingested into Backlot.