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Videos Not Processing From Aspera/FTP

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Started ‎02-08-2017 by
Modified ‎02-09-2017 by

Videos Not Processing From Aspera/FTP

by Ooyalan ‎02-08-2017 08:59 AM - edited ‎02-09-2017 11:13 AM (554 Views)

Issue: Videos are not processing from Aspera/FTP.

 

Cause: When using a metadata file (xml or csv), you must upload the video first, as the ingestion gets trigged by the metadata file.

 

Resolution: Follow this order when uploading via Aspera/FTP:

1)  Upload file
2) Upload metadata file (if used)