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01-17-2018 07:16 AM
I am using Ooyala SDK 4.31.0_RC5 for Android and ExoPlayer version "r2.5.3". When I select a particular caption language and open Ooyala player in full screen mode its language dialog do not retain selected caption language (it show "None" selected). Though captions show properly for selected language.
01-18-2018 08:18 AM - edited 01-18-2018 08:46 AM
Could you provide more details about Android version, device with Android where you see issue, it's serial number and a screen shot with this issue?
Is it happens for all video or for a particular one?
Same to devices. This issue seems on any Android device?
Please make sure, that closed captiona are configured correctly according to https://help.ooyala.com/video-platform/concepts/mobile_sdk_android_cc.html
01-26-2018 04:08 AM - edited 01-26-2018 04:09 AM
I have checked on counterpart iOS application and everything works perfect, which means closed captiona are configured correctly. I am facing this issue on all devices I have, including Sausmg Galaxy S8 and LG V10.
My obervation is that if I set CC from code as mentioned in following link, CC appear appropriately but only dialog do not show selected langauge. Issue is only with dialog.