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Token Generated Before the Request Time

0 Kudos
Started ‎09-23-2016 by
Modified ‎09-23-2016 by

Token Generated Before the Request Time

by Community Manager on ‎09-23-2016 10:06 AM (513 Views)

Symptoms

A video was not being authorized due to token failure.

Diagnosis

To troubleshoot:


Get the time stamp from when the token is generated.
Knowing the expiration time and the generation time stamp, make sure the times are as expected.
Compare the server time to a 'current time' service.

Solution

The issue could be that the expiration date is commonly generated using your server time. If there is a sync problem there, the expiration time will be wrong.

 

 

If all is good and you still have a problem, please create support case and provide all the information:
- Request generation time"
- Expiration time.
- Full Token.