Some states require Ooyala to collect sales tax on software services. We are required to collect these taxes and remit them to the respective state tax authority. If you have any questions regarding the sales taxes you have been charged or if your company is tax exempt, please contact firstname.lastname@example.org.
I have just renewed, will I be credited for prepaid unused fees from my previous contract?
Yes, your account will be credited for the number of days of unused, pre-paid fees. For example, if the contract value is $10,000, renewing on January 1, 2014 and an early renewal is signed effective December 1, 2013, the credit would be calculated as follows:
$10,000/365 days*31 days=$849.32
This credit will be automatically calculated and applied to the renewal invoice.