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Occasional Visitor
Posts: 2
Registered: ‎08-06-2014

Cannot Contact Server

[ Edited ]

Hi, My name is martin from Peru.

I don´t see videos,  appears "Cannot Contact Server". I have a watchaguard  firewall, but don´t find error in they logs.

 

Por example this page http://help.ooyala.com/video-tutorials/video-advertising/display-vpaid-ads-from-a-third-party-ad-ser... appears message.

 

In Peru, Elcomercio.pe and canaln.pe use ooyala.com  to show videos, in my case I see "Invalid external ID" por example.

http://canaln.pe/actualidad/burgos-presentara-recurso-extraordinario-ante-jne-sigo-carrera-n148016 

 

I need help please.

 

Martín lugo

Posts: 1,380
Topics: 178
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Blog Posts: 78
Ideas: 3
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Registered: ‎08-20-2012

Re: Cannot Contact Server

Hi Martin,

 

Welcome to the Ooyala community. Please take a look at this KB article that covers the error that you are reporting.

 

http://community.ooyala.com/t5/Tech-Support-KB/Backlot-error-Unable-to-Connect-to-Server/ta-p/3437

 

Let me know how it goes for you.

 

Thanks,

Thomas

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Highlighted
Posts: 1,380
Topics: 178
Kudos: 109
Blog Posts: 78
Ideas: 3
Solutions: 39
Registered: ‎08-20-2012

Re: Cannot Contact Server

Hi Martin,

 

If you are using Backlot Air, please refer to this article.

 

http://community.ooyala.com/t5/Backlot-Users-Knowledge-Base/Uploading-Fails-with-Backlot-Air/ta-p/47...

 

Best,

Thomas

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Occasional Visitor
Posts: 2
Registered: ‎08-06-2014

Re: Cannot Contact Server

Hi Thomas:

I'm trying go to Link http://community.ooyala.com/t5/Tech-Support-KB/Backlot-error-Unable-to-Connect-to-Server/ta-p/3437, but, i can't. I get this error:

 

You do not have sufficient privileges for this resource or its parent to perform this action.

 

Help me please

 

Thanks a lot

Posts: 1,380
Topics: 178
Kudos: 109
Blog Posts: 78
Ideas: 3
Solutions: 39
Registered: ‎08-20-2012

Re: Cannot Contact Server

[ Edited ]

Sorry Martin, that link pointed to outdated information. Can you provide more information about your environment? Does this happen on another system? What browser are you running? Is this a trial or paid account?

Does the second link work for you?

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Posts: 1,380
Topics: 178
Kudos: 109
Blog Posts: 78
Ideas: 3
Solutions: 39
Registered: ‎08-20-2012

Re: Cannot Contact Server

Hi Martin,

Did you resolve your issue? If not, please provide the information that I requested in the prior post.

Thanks,
Thomas
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Occasional Visitor
Posts: 1
Registered: ‎08-04-2015

Re: Cannot Contact Server

Hello Thomas,

 

I am having the same error message and neither of the two links are working - is there a live link that points to a solution.

 

This is for iPad/iOS8/Chrome (latest version)...

 

Many thanks in anticipation.

 

Kind regards,

Ifti

Posts: 1,380
Topics: 178
Kudos: 109
Blog Posts: 78
Ideas: 3
Solutions: 39
Registered: ‎08-20-2012

Re: Cannot Contact Server

Hello Ifti,

 

Thanks for visiting the Ooyala Community. The following article may help resolve your issue.

 

http://community.ooyala.com/t5/Backlot-Users-Knowledge-Base/Backlot-displays-quot-Unable-to-contact-...

 

Let me know how it goes for you.

 

Best regards,

Thomas

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Occasional Visitor
Posts: 1
Registered: ‎03-20-2019

Re: Cannot Contact Server

Many thanks in anticipation. 

google street view

Occasional Visitor
Posts: 1
Registered: ‎05-12-2019

Re: Cannot Contact Server

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