There has been some confusion when logging into the customer portal. I know some of our customers have tried to log in with their Backlot credentials, I am guilty of doing this myself. :-)
Please make sure to log into the Customer Portal with "firstname.lastname@example.org".
If you still have issues logging in, please post here in the community or shoot a Tweet to Ooyala. We are here to help!
Please show your appreciation to others. If someone helps you, don't forget to give them Kudos by clicking the star button next to their post. If a post answers your question, please mark it as an "Accepted Solution."