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Registered: ‎08-20-2012

The Customer Portal is Getting a Facelift!

Dear Ooyala Customer

 

Exciting news! You’ve given us your feedback on our Customer Portal and we’ve listened.  We are excited to announce that the Customer Portal is getting a facelift!  We’ve implemented a number of improvements, including:

 

  • More transparency:  We’ve added a News & Events section providing regular updates about Ooyala, including maintenance updates, Ooyala News, and service degradations and resolutions.

  • Easier Case Submission:  We’ve updated and improved our case submission form. Now you only need to add information relevant to the component for which you are raising a case.  If you don’t know the component, you can always raise a General case and we’ll follow up with additional questions.

  • More Control:  You can now set case severity based on business impact.  We recognize that the impact may change over time, so you’ll be able to change severity ratings based on business needs.

  • Default Watcher List:  We’ve added the ability to configure a default watcher list via the “My Profile” configuration.

 

Here is a preview of the new look and feel.  

 

Screen Shot 2014-10-14 at 11.32.49 AM.png

 

 

 

The changes will be rolled out on October 31, 2014.  We hope these make your Ooyala experience even better and look forward to hearing your feedback.

 

Thank you for being an Ooyala Customer,

Ooyala Team

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