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Occasional Advisor
Posts: 9
Registered: ‎02-15-2018

Video Doesn't Upload Past 99% - URGENT

Hello,

 

We are new to Ooyala and are having issues uploading our first video. It's a large Mp4 file (about 6gb). It uploads to 99% and gets stuck at that point. I've tried to upload it twice now, both times it got to 99% and then got stuck. Please advise asap? We need to resolve this asap. 

Ooyalan
Posts: 13
Registered: ‎10-09-2017

Re: Video Doesn't Upload Past 99% - URGENT

Hello 

 

After the 500MB we recommend to use FTP/ FTPS uploading to our systems in order to avoid that kind of problems, here is documentation about it:

 

http://help.ooyala.com/video-platform/concepts/ingestion_ftp.html

 

Please if you have more questions or you need more help with this, please feel free to create a Ticket on our customer portal.

 

Thanks.