When we play the video on our website, I noticed it loads twice. It starts to load, then it shows a play button, and then it loads again before playing. Why is it double loading? How/Where do we fix this?
Thank you for writing in our community, that is not the expected behavior, you can check out a quick player implementation for guideline here: https://goo.gl/1KcZBn
If the example above didn't help resolve this, please open a support case on our portal "http://help.ooyala.com/tech-support" make sure to share us the URL where you are experiencing the double loading.