Showing results for 
Search instead for 
Do you mean 
If you don't find an answer, please click here to post your question.
Occasional Advisor
Posts: 9
Registered: ‎02-15-2018

Video Double Loads

When we play the video on our website, I noticed it loads twice. It starts to load, then it shows a play button, and then it loads again before playing. Why is it double loading? How/Where do we fix this?

Community Manager
Posts: 28
Registered: ‎11-08-2016

Re: Video Double Loads

 Hello Vidone,


Thank you for writing in our community, that is not the expected behavior, you can check out a quick player implementation for guideline here:


If the example above didn't help resolve this,  please open a support case on our portal "" make sure to share us the URL where you are experiencing the double loading.


Thank you,

Ooyala Technical Support