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Occasional Advisor
Posts: 9
Registered: ‎02-15-2018

Video Double Loads

When we play the video on our website, I noticed it loads twice. It starts to load, then it shows a play button, and then it loads again before playing. Why is it double loading? How/Where do we fix this?

Moderator
Posts: 27
Registered: ‎11-08-2016

Re: Video Double Loads

 Hello Vidone,

 

Thank you for writing in our community, that is not the expected behavior, you can check out a quick player implementation for guideline here: https://goo.gl/1KcZBn

 

If the example above didn't help resolve this,  please open a support case on our portal "http://help.ooyala.com/tech-support" make sure to share us the URL where you are experiencing the double loading.

 

Thank you,

Ooyala Technical Support