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Frequent Advisor
Posts: 44
Registered: ‎07-28-2016

unable to play audio in backlot dashboard

I am unable to play the audio in backlot dashboard,but i am able to play the video in backlot dashboard.

 

PFA

 

Video screenshot i am able to preview and play the video

Audio screenshot i am not able to preview and play the audio in backlot dashboard as well as in ios devices

Audio.png
Video.png
Moderator
Posts: 4
Registered: ‎11-13-2018

Re: unable to play audio in backlot dashboard

[ Edited ]

Hello Ooyala Users,

 

To work with Audio-only files, one can refer to the following documentation

 

To know how Ooyala supports audio-only files - Please refer below

https://help.ooyala.com/video-platform/concepts/content_audio.html 

 

To know how to upload audio-only files - Please refer below

https://help.ooyala.com/video-platform/tasks/audio_upload.html

 

To know how to manage audio-only file details - Please refer below

https://help.ooyala.com/video-platform/tasks/audio_upload.html

 

Regards,

Nazurudeen.J