Transfer Agent crashing on startup

[JensAbildskov]

Hello. Have no idea if im in the right place :D

I use Mio (Flex) on a daily basis om Mac IOS. IOS version: 10.11.6 (15G1004)

When trying to lauch the transfer agent (client.jnlp), it crashes on load. the progress bar just stops, but the application is still labeled as responding. See img attached (not that its that helpful i guess).

Other people uploading to the same system (TV 2 DENMARK) has no issues.

I have most recent Java and no firewall or other security is in the way. Lemme know if you need more information.

[urielflores · Accepted solution]

Hello JensAbildskov,

Please downgrade Java version to Java 7, this version need to be used for version below 5.3 once the updated version (5.3) is released then you can upgrade back to Java 8.

Please test and let me know if you still have issues.

Greetings,

Uriel

[urielflores]

Hello JensAbildskov,

Can you provide me with more information, what version of Flex (MIO) and Java you are using on your system and if possible could you check the same information on a machine where users are not having issues.

Greetings,

Uriel

[JensAbildskov]

When i click the about tab in the transfer agent i has the following info:

Version: 5.0.10.SR5-SNAPSHOT by Native Ltd.

Java version:

Java 8 Update 101.

Im still trying to get the info from colleagues.

[urielflores · Accepted solution]

Hello JensAbildskov,

Please downgrade Java version to Java 7, this version need to be used for version below 5.3 once the updated version (5.3) is released then you can upgrade back to Java 8.

Please test and let me know if you still have issues.

Greetings,

Uriel

[JensAbildskov]

Everything is working after i reverted. Thank you very much for the assistence!

Have a good day!

/Jens

[urielflores]

Hello JensAbildskov,

That's greate neews it was my pleasure to work on this with you have a great day.

Greetings,

Uriel