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Asset not playing when external_id and player_id belong to different accounts

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Started ‎03-15-2017 by
Modified ‎03-15-2017 by

Asset not playing when external_id and player_id belong to different accounts

by Ooyalan on ‎03-15-2017 09:10 AM (390 Views)

Issue: Asset not playing when external_id and player_id belong to different accounts

 

External ids cannot be used when using a player_id from a sub-account, or any other account other than the one that owns the asset.

Solution: Please use embed_code instead of external_id in this case.