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DRM Authorization Error When Playing Adobe Access Protected Content

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Started ‎08-12-2015 by
Modified ‎11-18-2015 by

DRM Authorization Error When Playing Adobe Access Protected Content

by Community Manager ‎08-12-2015 12:37 PM - edited ‎11-18-2015 12:25 PM (4,545 Views)

Sometimes when attempting to play Adobe Access (formerly Flash Access) protected content, the Flash Player will show this error:

DRM AUTHORIZATION ERROR
User authorization failed.
(Error Code: 3304. Suberror Code: 305)

There are a couple possible causes here.

 

1. Make sure the viewer's browser has cookies enabled. Without cookies, there is no way to transmit the player token that you generated to authorize playback all the way through the Flash environment to our DRM server. Therefore, the license server does not authorize playback for the movie. 

 

 

2. This could by a problem with the Flash Access license cache and can be corrected by resetting it in the client browser.


In order to do this, go to http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.html and click "reset license files".