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Playback Not Occurring on Android Devices

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Started ‎07-12-2016 by
Modified ‎08-30-2016 by

Playback Not Occurring on Android Devices

by Community Manager on ‎07-12-2016 08:56 AM - edited on ‎08-30-2016 11:16 AM by Ooyalan (480 Views)

Ooyala offers a very simple solution to enable HLS playback on the web for your Android devices. You can use the tweak query string parameter on the URL to enable HLS playback - described here (see the Player “Query Strings Parameter” article). It works only with our HTML5 player and has no impact on playback for iOS devices. You can enable HLS for Android Web, however depending upon the device and Android OS, the playback experience can vary due to the native Android implementation. In 4.0 and 4.3 for example, there are potential rendering issues with player controls, however playback is not affected. These are detailed here.

Note: Due to known limitations on Android 2x devices, Ooyala cannot guarantee HLS playback on these devices without our alternative solution - Hook. Customers have chosen to implement using Hook to support these devices and it also gives consistency on Android v.4.x. Implementation details are here.

Feedback from the field has been that the main disadvantage of Hook is that your viewers will be asked to download an additional app: “Hook”. This is a one time request, once it is installed and after they press play, the app will be launched automatically playing the video.

There are no additional costs for choosing to use Hook as this is included in your engagement with Ooyala.


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