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Player Not Loading on Facebook (Player V3 & V4)

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Started ‎06-06-2016 by
Modified ‎06-06-2016 by

Player Not Loading on Facebook (Player V3 & V4)

by Community Manager ‎06-06-2016 11:16 AM - edited ‎06-06-2016 11:25 AM (505 Views)

Symptoms

Player Not Loading on Facebook with "Content Unavailable, the video is not authorized for this domain (NO.JAVASCRIPT)" error message.

Diagnosis

The cause of the issue is composed of the following two factors:

1) When the blacklist option is enabled in Backlot for an asset published on Facebook, the player gets a NO.JAVASCRIPT value as the domain where it is embedded into, while our system adds the NO.JAVASCRIPT domain to the blacklist by default. Ooyala designed it this way for security purposes.

2) Facebook blocks JavaScript for all content embedded on their website.

Solution

Unfortunately there is no workaround for this issue.