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Troubleshooting Missing/Black Screen

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Started ‎09-25-2013 by
Modified ‎09-25-2013 by

Troubleshooting Missing/Black Screen

by Ooyalan on ‎09-25-2013 02:26 PM (801 Views)

Question

I cannot see or find the player on my browser. I only see a blank/ black screen on the space where the player should be. What can I do to fix it?

Answer

  • Please check the following recommendations on your machine:
  • Please confirm that JavaScript is enabled in your web browser.
  • Please confirm that you have the latest version of Adobe Flash Player installed on your computer:  Click here to check which version you have (http://www.adobe.com/go/ tn_15507)
  • Click here to get the latest version(http://www.adobe.com/products/ flashplayer)
  • As many Flash players in the market, the Ooyala player creates temporary files to track the bandwidth and CPU usage on your computer and provide the highest stream during playback. We recommend you to check the Adobe Flash Player settings on our computer. You can use the following link to check the "Global Storage Settings" tab: http:// www.macromedia.com/support/documentation/en/flashplayer/help/ settings_manager03.html. Make sure to check the box that said "Allow third-party Flash content to store data on your computer".