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Troubleshooting Tips for Individual Systems (Player)

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Started ‎09-26-2013 by
Modified ‎12-19-2013 by

Troubleshooting Tips for Individual Systems (Player)

by Ooyalan ‎09-26-2013 10:46 AM - edited ‎12-19-2013 08:28 AM (862 Views)

We created this article to help troubleshoot issues that can arise from poor system performance, outdated Flash versions, or incorrect browser configurations.

Make sure to check the following when experiencing issues on a single/end user system.
  • An internet connection speed above 500 kbps for download. You can test your connection speed at
  • Make sure JavaScript is enabled.
  • Your Browser(s) allow cookies.
  • Flash Player’s Hardware Accelerator feature disabled. (right click on player, select "Settings") as shown below.

Screen Shot 2013-09-26 at 12.03.42 PM.png


You can find the minimum and suggested Operating System requirements in our Support Center Documentation.