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Visitor
Posts: 4
Registered: ‎11-09-2017
Accepted Solution

IPAD video play events not getting fired.

Hello,

On IPAD safari webpage, I see only two events are fired when user clicks the play video. These events are :

  1. initialPlay
  2. videoPrimeVideos

But on desktop I see all events getting fired and video plays well. I made a quick fix by publishing event on user click. But why this happens on IPAD only ??


Accepted Solutions
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Ooyalan
Posts: 25
Registered: ‎07-11-2016

Re: IPAD video play events not getting fired.

I would recommend you to not to put an overlay to trigger playback instead change the play button, here's an example
http://se.ooyala.com/eochoa/Skin%20mod/v4.html
Using your URL the issue is also reproducible using Safari and noticed a mixed content warning which requires a configuration in your account I recommend you to create a support case with our team to configure your account to allow HTTPS requests and further troubleshoot this implementation

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All Replies
Ooyalan
Posts: 25
Registered: ‎07-11-2016

Re: IPAD video play events not getting fired.

I just tried to take a look at this using an iPAD Pro with iOS 11 in the following test page http://se.ooyala.com/eochoa/V4%20events%20console.html and all the events fired, is there a custom implementation being made for iPAD only?

Visitor
Posts: 4
Registered: ‎11-09-2017

Re: IPAD video play events not getting fired.

I am sorry. I see the events. But the issue I found  might be is that video tag in ipad has preload = none. So on page load, when user plays the video, the video does not play. I see a lot of downloading events being fired. 
Now when user clicks second time, video again do not play so I manually publish play event on second time user click and this plays the video.

Its not customized. The video first time does not play and second time also untill i publish event. What can be issue ?

Visitor
Posts: 4
Registered: ‎11-09-2017

Re: IPAD video play events not getting fired.

I also looked into the url shared by you and played on IPAD. I observed that when web page opens up, it laods the video and then I see play button , and it plays well.  In my case, we are using thumbnails and video loads on first time click. And second click if i publish the play event then only video plays else, it remains loading.

 We are only creating player and subscribing to all the events in the code. Nothing big change. You ca have a look into the url: 
https://www.fedex.com/en-us/shipping.html  on IPAD.

Highlighted
Ooyalan
Posts: 25
Registered: ‎07-11-2016

Re: IPAD video play events not getting fired.

I would recommend you to not to put an overlay to trigger playback instead change the play button, here's an example
http://se.ooyala.com/eochoa/Skin%20mod/v4.html
Using your URL the issue is also reproducible using Safari and noticed a mixed content warning which requires a configuration in your account I recommend you to create a support case with our team to configure your account to allow HTTPS requests and further troubleshoot this implementation

Visitor
Posts: 4
Registered: ‎11-09-2017

Re: IPAD video play events not getting fired.

What chage is required for Play button ? And how it makes difference ? Will it download all the content on load ?


Edgar wrote:

I would recommend you to not to put an overlay to trigger playback instead change the play button, here's an example
http://se.ooyala.com/eochoa/Skin%20mod/v4.html
Using your URL the issue is also reproducible using Safari and noticed a mixed content warning which requires a configuration in your account I recommend you to create a support case with our team to configure your account to allow HTTPS requests and further troubleshoot this implementation