trying to update from v3 to v4 Android

[abdulaleem]

I am trying to update my android SDK and getting below expection. 

any solutions?

Process: com.starhub.itv, PID: 20424
java.lang.NoClassDefFoundError: com.ooyala.android.ui.AbstractDefaultOoyalaPlayerControls$PlayPauseButton
at com.ooyala.android.ui.DefaultOoyalaPlayerInlineControls.setupControls(DefaultOoyalaPlayerInlineControls.java:113)
at com.ooyala.android.ui.DefaultOoyalaPlayerInlineControls.<init>(DefaultOoyalaPlayerInlineControls.java:55)
at com.ooyala.android.ui.AbstractOoyalaPlayerLayoutController.createDefaultControls(AbstractOoyalaPlayerLayoutController.java:361)
at com.ooyala.android.ui.AbstractOoyalaPlayerLayoutController.<init>(AbstractOoyalaPlayerLayoutController.java:155)
at com.ooyala.android.ui.OoyalaPlayerLayoutController.<init>(OoyalaPlayerLayoutController.java:40)
at com.ooyala.android.ui.OoyalaPlayerLayoutController.<init>(OoyalaPlayerLayoutController.java:30)
at tv.accedo.starhubgo.starhub.activities.OoyalaPlayerActivity.onCreate(OoyalaPlayerActivity.java:156)
at android.app.Activity.performCreate(Activity.java:6177)
at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1112)
at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2541)
at

[vpurushotham]

Hi Abdul,

Apologies for the late response. By referring the 'http://community.ooyala.com/t5/Ooyala-Player-V4-Forum/ERROR-PLAYBACK-FAILED/m-p/9864' I assume that you have upgraded the android SDK to V4. If not, as this issue requires some more analysis I request you to open a ticket with Technical support with more details like:
1) From which version to which version the upgrade had been carried out with the steps followed.
2) You can share your sample app as well.

3) Please refer the community post link and the error message in the support portal case.

Regards,

Vinodh

[JasonSmith]

it was working smooth on my android phone when it was running on android version 6.0.1 however as I have updated to android version 7.1.1 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

[vpurushotham]

Hi Jason,

I wish you an advance Happy New Year 2019!!! 
I suggest you check the issue persistence with our sample app

https://github.com/ooyala/android-sample-apps

Also, as requested earlier please open a support ticket to troubleshoot further as this issue needs some replication and analysis.

Regards,

Vinodh