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Advisor
Posts: 26
Registered: ‎12-20-2014

Is discovery not available for Themebuilder players?

I've enabled discovery for all our players but when using themebuilder, discovery does not work. 

Ooyalan
Posts: 30
Registered: ‎02-04-2014

Re: Is discovery not available for Themebuilder players?

[ Edited ]

Hello,

This behavior is not expected as discovery should work with themebuilder. My suggestion would be to confirm that the player that you are using with themebuilder is in fact the one that has discovery enabled, however I believe this issue deserves more investigation. 

 

I suggest you to open a support case with us to take a deeper look in your problem. 

http://help.ooyala.com/tech-support

 

Cristian Melendez

Product Support Engineer

Advisor
Posts: 26
Registered: ‎12-20-2014

Re: Is discovery not available for Themebuilder players?

[ Edited ]
Thanks so much for your help right before the holidays! Discovery is on on all players. 
The other BIG issue is also in the thread below, but no one has replied in a while. I just can't seem to get the themebuilder code to embed. 
 
I've placed the following code (generated in Themebuilder) on this page: http://gardentv.tv/garden-experts/ 
but it seems to be missing the player id (in the player container area of the code highlighted at the bottom of the page)
 
<div id="playerContainer" ></div>
<script type="text/javascript" src="https://player.ooyala.com/v3/4791c83be03a4cd5a2f05e4cdd6a21b2"></script>
<script type="text/javascript">
var ooyalaPlayer;
 
OO.ready(function() {
    var playerConfiguration = {
        playlistsPlugin: {"data":["28bcfd70184e4f46b0faedcc35556f66"]},
        autoplay: false,
        loop: false,
        height: '',
        width: '',
        useFirstVideoFromPlaylist: true
    };
 
    ooyalaPlayer = OO.Player.create('playerContainer', '', playerConfiguration);
});
 
</script>
 
The following code DOES display the player on this page: http://gardentv.tv/celebrity-gardens/
But I cannot duplicate the results with ANY other Themebuilder code. I've highlighted in red the only areas that I see that are different. 
 
<div id="playerContainer"></div>
<script src="https://player.ooyala.com/v3/4791c83be03a4cd5a2f05e4cdd6a21b2" type="text/javascript"></script>
<script type="text/javascript">// <![CDATA[
var ooyalaPlayer;
OO.ready(function() {
var playerConfiguration = {
playlistsPlugin: {"data":["28bcfd70184e4f46b0faedcc35556f66"]},
autoplay: false,
loop: false,
height: '',
width: '',
useFirstVideoFromPlaylist: false
};
ooyalaPlayer = OO.Player.create('playerContainer', 'RzNTJkcjqNQaRqEa8tTVS6e5wFFa9YlF', playerConfiguration);
});
// ]]></script>

 

Ooyalan
Posts: 30
Registered: ‎02-04-2014

Re: Is discovery not available for Themebuilder players?

Hello,

 

Regarding the code differences my guess would be that it was probably an old version of themebuilder when you got that code. Right now the code that it generates has this format:

 


<div id="playerContainer" ></div>
<script type="text/javascript" src="https://player.ooyala.com/v3/dfde8283813343d5a4e1e77bdfbfede8"></script>
<script type="text/javascript">
var ooyalaPlayer;

OO.ready(function() {
var playerConfiguration = {
playlistsPlugin: {"data":["ce324054db3475d8f536f616c6e6562"]},
autoplay: false,
loop: false,
height: 531,
width: 800,
useFirstVideoFromPlaylist: true
};

ooyalaPlayer = OO.Player.create('playerContainer', '', playerConfiguration);
});

</script>

 

I have created small test page with Discovery and themebuilder so you can check that it works. Also, here is the code for that page:

 

<!DOCTYPE html>
<html>

<head>

</head>

<body >

<div id="playerContainer" ></div>
<script type="text/javascript" src="https://player.ooyala.com/v3/dfde8283813343d5a4e1e77bdfbfede8"></script>
<script type="text/javascript">
var ooyalaPlayer;

OO.ready(function() {
var playerConfiguration = {
playlistsPlugin: {"data":["ce324054db3475d8f536f616c6e6562"]},
autoplay: false,
loop: false,
height: 531,
width: 800,
useFirstVideoFromPlaylist: true
};

ooyalaPlayer = OO.Player.create('playerContainer', '', playerConfiguration);
});

</script>

</body>

</html>

 

Test page: http://se.ooyala.com/ts/cristian/Community/Themebuilder.html

 

Also, I have accessed to your backlot account and found a little problem with your discovery configuration. In the discovery tab for the "Home Discovery Player Thmbs RT" player that you are using you have set the "Discover Tray Click Behavior" to "Open in the same page". As explained in the note below that:

 

"Note: with this click behavior, only videos whose "hosted at" URL has been set in the Darkroom will be shown in the More Videos screen."

 

You should set this value to "Open in Same Player" this will allow you to see discovery with your themebuilder code.

 

Please give it a try and let me know if you need additional help. =)

Highlighted
Advisor
Posts: 26
Registered: ‎12-20-2014

Re: Is discovery not available for Themebuilder players?

Changing the player settings to "within player" helped. Thank you!
Also, embedding in my category description area, I found that if I deleted the 3 or 4 blank lines between the embed code, it worked.

Thanks for all your help! Everything seems to be working perfectly.