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03-16-2015 03:13 PM
I am attempting to access the Theme Builder, but after I log in, it goes to the page and I get the 'Loading' prompt, but it never stops. Further, nothing else on the page is clickable. Please advise.
03-16-2015 03:43 PM
Thanks for reaching us out. I've logged into themebuilder and have not been able to reproduce the issue described. As this might needs further troubleshooting, please create a support case and provide network logs from your browser.
03-16-2015 03:48 PM
Thanks for checking. I left it to load for about a half an hour, and if finally loaded. For the time, I am able to access Theme Builder. I'm not sure why there was such a long load time, but I will have a look on my end to see if I can rectify it here.
03-16-2015 03:59 PM
That's definetly not an expected behavior. If you are able to replicate the issue again, please capture the network logs and create a support case.