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Visitor
Posts: 1
Registered: ‎12-17-2015

Theme Builder playlist settings order by not ordering

When I select a label and then select the order by "Date" or "Title" for a playlist within theme builder the playlist doesn't appear to order correctly.  If I select the same label and order by "Created" within backlot then the playlist within backlot does order correctly. Why does the order by for theme builder playlists not appear to be working correctly?

 

I've attached some screenshots of theme builder not working and backlot working. Notice the ordering of the playlist (playlist titles).

 

Thanks

theme-builder-oldest-to-newest.png
theme-builder-newest-to-oldest.png
backlot-oldest-to-newest.png
backlot-newest-to-oldest.png
Ooyalan
Posts: 58
Registered: ‎12-16-2013

Re: Theme Builder playlist settings order by not ordering

 Hi tlisanti,

 

Thanks for contacting us with this issue. I would like to do some additional tests with your account. To proceed with the investigation, please create a support case throught the Support Portal by clicking in Submit Case button located in the top right corner. Then select Video Platform. With the case we can track what is the status of the investigation and proceed to escalate to engineering in case it's needed.

 

Thanks, 

Jonathan G.