Player controls are hidden when "Pause Ad" is displayed (Pulse)

by Community Manager on ‎01-29-2018 10:27 AM (333 Views)

Issue:
Player controls are hidden when a "Pause Ad" is displayed.

Solution:
This is expected behaviour. The user will have to close the "Pause Ad" by clicking the "Close Ad" button in the top right corner of the ad, and then click play to resume content. The reason behind the behaviour is to give the ad additional exposure, so the viewer cannot immediately click play to resume content.